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Support

How can we help?

Real humans answer real emails. Pick a topic below or email us directly — we'll get back to you fast.

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Choose what fits your question

General Support

Account help, login issues, password resets, general questions about how Veltoria works. Email support@veltoria.io.

Billing & Subscriptions

Charges, refunds (per our policy), tier changes, invoices, payment-method updates. Email billing@veltoria.io, or sign in to manage your plan in your account.

Report a Bug

Something broken or behaving unexpectedly? Include the steps to reproduce and what you expected. We read every report. Email support@veltoria.io.

Feature Request

Tell us what you wish Veltoria could do. Most useful when you describe the problem you're trying to solve, not just the feature you want.

Security Issue

Found a vulnerability? Please report it privately to security@veltoria.io instead of in public issue trackers. We'll respond within one business day.

Sales & Enterprise

Volume pricing, custom deployments, multi-seat plans, MSAs/DPAs, anything that doesn't fit the public plans. Email sales@veltoria.io.
What to expect

Response times

Free tier

Within 2 business days. Best-effort, no SLA. Most questions answered within 24 hours.

Pro & Pro+

Within 1 business day for paid-tier subscribers. Priority queue.

Power tier

Same business day during US working hours (9–6 Central). Priority queue, escalation channel.

Veltoria does not provide a contractual uptime SLA. Response time targets are best-effort and not guaranteed. See our Terms of Service for the full policy.

Quick answers

Before you email

I forgot my password
Click "Forgot password?" on the login page. You'll get an email with a reset link. If the email doesn't arrive within 5 minutes, check spam — or email us at support@veltoria.io.
My subscription charge didn't unlock the new tier
Subscription activation usually takes under 30 seconds. If you've waited longer, log out and back in. If the tier still hasn't updated within 5 minutes, email billing@veltoria.io with your account email and the Stripe receipt — we'll resolve it the same day.
How do I cancel my subscription?
Log in, go to your account settings, choose "Manage billing." You'll be taken to Stripe's secure billing portal where you can cancel, change plans, or update your payment method. You'll keep access until the end of your current billing period. Per our Terms of Service, cancellations are not refunded for partial periods.
Where do I check Veltoria's status?
A public status page is coming soon. For now, if Veltoria is down or degraded, email support@veltoria.io and we'll respond with current status and ETA.
Can I get a refund?
All Veltoria subscriptions are non-refundable, matching the policy of comparable AI services (Anthropic, OpenAI, Microsoft). Cancellation stops future renewals immediately; you keep paid-tier access through the end of your current billing period. Full policy in our Terms of Service.
I think someone else used my account
Email security@veltoria.io immediately with your account email and any details (unfamiliar logins, suspicious conversations, charges you didn't make). We'll lock the account, force a password reset, and review the activity logs with you.

Didn't find your answer?

Email a real person. We typically respond within one business day, often sooner.

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