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Terms of Service

Last updated: March 15, 2026

These Terms of Service ("Terms") govern your use of the Veltoria AI platform ("Service") operated by NxGen AI Labs ("we", "us", "our"). By creating an account or using the Service, you agree to these Terms.

1. Eligibility

You must be at least 13 years old to use Veltoria. If you are under 18, you must have permission from a parent or legal guardian. By using the Service, you represent that you meet these requirements.

2. Account Registration

  • You may register using email/password or through Google or Microsoft authentication.
  • You are responsible for maintaining the security of your account credentials.
  • You must provide accurate information during registration.
  • One account per person. Do not share accounts or create multiple accounts to circumvent usage limits.

3. Acceptable Use

You agree to use Veltoria responsibly. You may not:

  • Use the Service to generate illegal, harmful, abusive, or hateful content.
  • Attempt to bypass rate limits, usage caps, or tier restrictions.
  • Reverse-engineer, scrape, or extract the underlying AI models or system prompts.
  • Use automated scripts or bots to interact with the Service without authorization.
  • Resell or redistribute access to the Service.
  • Upload malicious files, malware, or content that violates others' intellectual property rights.

4. Subscription Tiers and Billing

  • Free tier: Available at no cost with usage limits (25 messages/day, limited model access, 7-day chat history).
  • Paid tiers (Pro, Pro+, Premium): Billed monthly via Stripe. Prices are listed on our Pricing page.
  • You may cancel your subscription at any time. Access continues through the end of the billing period.
  • Refunds are handled on a case-by-case basis. Contact support@veltoria.io.
  • We reserve the right to change pricing with 30 days' notice to active subscribers.

5. Bring Your Own Key (BYOK)

Paid tier users may connect their own API keys for third-party AI providers (OpenAI, Anthropic, Google). When using BYOK:

  • You are responsible for the costs incurred with those providers.
  • Your conversations are subject to the third-party provider's terms and policies.
  • NxGen AI Labs is not responsible for any charges, data handling, or service issues with third-party providers.

6. Your Content

  • You retain ownership of the content you create through Veltoria (prompts, uploads, generated outputs you choose to save).
  • We do not claim ownership of your conversations or generated content.
  • We do not use your conversations to train AI models (see our Privacy Policy for details).
  • Chat history is retained according to your subscription tier and then permanently deleted.

7. AI-Generated Content Disclaimer

AI-generated responses may contain inaccuracies, biases, or errors. Veltoria is a tool to assist you, not a substitute for professional advice. You are responsible for verifying and using AI outputs appropriately. NxGen AI Labs is not liable for decisions made based on AI-generated content.

8. Service Availability

  • We strive for high availability but do not guarantee uninterrupted service.
  • We may perform maintenance, updates, or modifications that temporarily affect availability.
  • We reserve the right to modify, suspend, or discontinue features with reasonable notice.

9. Account Termination

  • You may delete your account at any time.
  • We may suspend or terminate accounts that violate these Terms, engage in abusive behavior, or pose a security risk.
  • Upon termination, your data will be deleted in accordance with our Privacy Policy.

10. Limitation of Liability

To the maximum extent permitted by law, NxGen AI Labs shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless NxGen AI Labs from any claims, damages, or expenses arising from your use of the Service, your content, or your violation of these Terms.

12. Governing Law

These Terms are governed by the laws of the United States. Any disputes shall be resolved in the courts of the state where NxGen AI Labs is incorporated.

13. Changes to These Terms

We may update these Terms from time to time. We will notify registered users of material changes via email or in-app notification. Continued use of the Service after changes constitutes acceptance of the updated Terms.

14. Contact Us

If you have questions about these Terms, contact us at:

NxGen AI Labs
Email: support@veltoria.io